Privacy Policy

Privacy, confidentiality and access to personal information are basic rights for all clients of The Family Place Inc. (TFP). Privacy can be simply described as the right to be left alone and the right to have control over your own personal information.

TFP is committed to protecting the privacy of personal information collected by the organisation. TFP conforms to state and commonwealth privacy legislation requirements regarding the collection, use and protection of personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at

You have the right to:

  • Be fully informed about your rights around consent for data collection and your choice to withdraw consent at any time
  • Be fully informed about how we use and store your information
  • Request to review your personal information

    Our staff have a responsibility to:

    • Only collect the information that is necessary
    • Store client files and information securely on our client database
    • Keep your information confidential and not release it to anyone, without your consent, unless required by law

    Website Privacy Statement

    This website is owned and operated by The Family Place Inc. (TFP).

    This Privacy Statement describes our policies and procedures on the collection, use and disclosure of your information when you use The Family Place Website.

    When you access this website personal information may be collected to help us provide and improve services. By using this website, you agree to the collection and use of information in accordance with this Privacy Statement.

    Last updated 28 August 2021.

    What Information is collected?

    Personal Information

    While using this website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Information collected may include:

    • First and Last Name
    • Email Address
    • Phone Number
    • Address
    • Usage Data

    Confidential Forms

    This website also contains forms for collecting a broader scope of confidential information from Service Providers and Clients. This includes our Feedback, Complaints, Service Enquiry and Financial Counselling forms. The information collected by these forms is highly confidential, well protected and subject to our company Privacy and Confidentiality Policy for clients. If you are at all uncomfortable using the electronic forms on the website to submit this confidential information please Contact Us for alternative options.

    Usage Data

    As is common and necessary with most websites, we may log information about your access and use of our website and this includes the use of cookies. Usage information collected may include:

    • Communications with the website
    • Devices, Browsers and Operating Systems
    • Your IP Address

    Third-Party Social Media Services

    We use a Facebook API to display social media content on our website. As a result, our website makes requests to Facebook’s servers in order to display images and videos. These requests make your IP address visible to Facebook, who may use it in accordance with their data privacy policy:


    We use Cookies and similar tracking technologies to track the activity on our website and store certain information. These technologies help us to improve, secure and analyse our website. A cookie is a small file placed on your device. You can instruct your browser to reject all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our website. Unless you have adjusted your browser settings so that it will refuse Cookies, our website may use Cookies.

    How is Personal Information used?

    Personal Information collected by this website may be used for the following purposes:

    • To contact you by email, phone, or other forms of electronic communication
    • To manage your requests for services
    • To maintain and improve our website, including to monitor the usage of our website
    • To keep the website secure and prevent malicious activity

    We may share your Personal Information with service providers and third parties:

    • To provide a service you have requested
    • To improve your experience
    • To monitor and analyse the use of our website

    Personal Information collected in our Confidential Forms will only be used as set out in our company Privacy and Confidentiality Policy for clients.

    Retention of Data

    We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Statement. Data is retained to the extent necessary to provide requested services and comply with our legal obligations and policies. We will also retain some less personally identifiable Usage Data for internal analysis and security purposes. Retention of data collected by third party services such as Google and Facebook connected to this website is subject to their respective privacy policies.

    Storage and Security

    We do our best to ensure that the information you provide via our website is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical safeguards, electronic security measures and managerial procedures to protect the information and avoid misuse, loss and unauthorised access, interference, modification and disclosure. Keep in mind that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use the best available means to protect your Personal Information, we cannot guarantee its absolute security.

    Links to Other Websites

    This website contains links to other websites that are not operated by TFP. If you click on a third party link, you will be directed to that third party’s website. We advise you to review the Privacy Policy of every website you visit. While we have carefully reviewed any websites we link to, we have no control over and cannot assume responsibility for the content, privacy policies or practices of any third party websites or services.

    Amendments to our Website Privacy Statement

    Occasionally this Website Privacy Statement may be amended. Generally, any amendments will be minor and may occur when new features or services are added to the website to improve your experience. Your continued use of our website following any changes indicates that you accept the amendments. You should check the Privacy Statement regularly to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Statement.

    Choice and Consent

    Providing TFP with your personal information via our website is your choice. You can choose not to provide personal information. When you access this website and provide us with your personal information, you consent to the terms in the Website Privacy Statement, and to us receiving your personal information for the purposes outlined.

    Questions about Privacy?

    You have the right to be fully informed around your consent for data collection, you can withdraw consent at any time, and request to review your Personal Information collected by us.

    If you have any questions about this Website Privacy Statement or the Company Privacy and Confidentiality Policy please contact The Family Place Inc. by email or call 02 4474 2907.

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